To see the USB Recorder player simply
double click the USB icon on the taskbar. Player in Mini View below

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On the left we see the Rec. Data tab
displayed.  This is where we rename
files, enter bookmarks and comments,
remove bookmarks and comments.  
We can also send email as a
recording by clicking the letter icon on
the bottom.

To enter bookmarks or comments
simply click on the Button next to the
Bookmark and enter it in the title, press
enter key when finished.  

To enter long comments select your
comment and click the notepad icon
which is on the bottom right. Click icon
again to get out of the box, To save
comment click on the red check mark.

'Comment @[  139]' implies that the
comment is at 139 seconds into the
recording.

 

 

 

 

 

 

 

 

Once a comment is entered it becomes a pre-selected point from which a conversation or
recording can be heard.  

 

 

 

 

 

 

 

  1. On the left we see the Query tab
    displayed.  This is where we  do our
    searching. The 'M Query' which is
    shown searches all files, the 'X' next
    to the 'All' is selected, which begin
    with the letter 'M'.  Please pay
    attention that the 'File Name' tab is
    selected.  If the 'Subject' tab was
    selected we would search in the
    subject field.


    Here we are searching for a recorded
    file which starts with the letter "M" and
    was a recorded phone conversation
    today.  (Rec. Phone is checked,Today
    is checked as well).

    Searches can be made for phone or
    room recordings by selecting either
    the 'Rec. Phone' or Rec. Room'
    options.

    Furthermore, dates and times can be
    searched for as well.
    The queries can be saved by clicking
    the small icon disk on the top right.

 

 

 

 

 

 

 

 

Create queries and save them.  Here we are searching for a recorded file which starts with the
letter "M" and was a recorded phone conversation today.  (Rec. Phone is checked,Today is
checked as well).

 

 

List of your Recordings. "P" implies it is a phone recording, "R" implies room recording. The
minus(-) after the P implies that there are no comments with this file. A plus(+) means we have
comments for the recording

 

 

 

 

 

 

On the left we see the Device Control
tab displayed.  

This is where we set the Voice
activation features on.  Voice
activation start is set to '2' which
means that after 2 seconds of voice
detection the unit starts to record.  
The unit stops recording once it does
not detect noise for '4' seconds.

The 'disable box keys'  check box is
used for disabling recorders for
agent or call center monitoring.  This
gives the administrators the option of
blind recording the agents.

If the Auto Room Recording and The
Auto Phone Recording are checked
at the same time, Phone recording
has the priority.

Do not forget to save setting when
making changes in this tab.  Just
click the disk icon to save your
changes.

Furthermore, This is where we set up
users.  In order to disable an agent
from being able to control the
recorder the "Start with a small
player" check box should be checked.
 If you want to control your agents
recording you must set up a user
profile with a password.  After every
change that is made the small disk
icon on the top right hand side
should be clicked in order to save the
configurations.

 

The system has an administrator screen where users can be created and given privledges.

 

 

 

 

 

 

 

 

 

The General Tab in the Administration screen is where we put the name of our email service
provider so that we can send electronic mail.  The API Port is used in conjunction with the virtual
USB Recorder for remote recording.