USB Recorder
Call Center Monitor
Record
conversations between your operators and clients.
Call centers no longer have to spend tens of thousands of
dollars to record conversations. With the USB Recorder, call centers can save
all recordings to a designated folder on the server, local area network, or an
ftp site. This product helps call centers coach their operators and improve
customer satisfaction by monitoring and recording conversations. The hardware
which is the USB Recorder is still needed every phone. Furthermore, the Casper
or Line Recorder is needed for every phone line as opposed to every phone. The
new software can disable the keys on the recorder so agents are not capable of
stopping the recorder when they choose. The software gives call centers and
individuals total control over thier recordings by
setting up passwords and choosing what to enable and disable. The USB Recorder
hardware is $164.99 per seat. The